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Return and Refund Policy

Effective Date:  23-07-2024

Introduction

Welcome to AJSPOT! We are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy outlines the procedures and conditions for returns and refunds. By making a purchase from our website, you agree to the terms outlined in this policy.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 days of receipt.
  • The item must be in its original condition, unused, and with all original packaging, tags, and labels intact.
  • Proof of purchase (such as a receipt or order number) must be provided.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged after delivery.
  • Items that are not in their original packaging.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@ajspot.shop or reach out via WhatsApp at (248) 973-7357 with your order number and the reason for the return.
  2. Return Authorization: Provide your order number and details about the return. We will respond with instructions on how to return the item.
  3. Return Shipping: Pack the item securely and ship it to the address provided. Please note that you are responsible for the cost of return shipping.

Refund Process

Once we receive and inspect the returned item, we will process your refund. Since we only use Cash on Delivery (COD) for payments, please send your bank details to our WhatsApp along with the return item details so that we can process the refund to your account. The refund process typically takes 7-10 business days from the date we receive the returned item.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@ajspot.shop or via WhatsApp at +92 322 6921649. Provide your order number, a description of the issue, and any relevant photos. We will work to resolve the issue promptly and arrange for a replacement or refund as appropriate.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank. If there are still issues, contact us at info@ajspot.shop or WhatsApp at (248) 973-7357 for assistance.

Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Details:

For any queries, or concerns, or to initiate a refund or replacement request, please reach out to our dedicated customer service team:

Email: info@ajspot.shop

Phone: (248) 973-7357

Our commitment to your satisfaction extends beyond the purchase, and we strive to provide exceptional service at every step. Thank you for choosing Ajspot.shop for your automotive needs.

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